Call Center Representative Full Time

At Sparkbit 360, we believe every brand has a story worth telling, a message that can inspire, and a vision that should be seen. As a full-service marketing and public relations agency, we are committed to helping businesses grow and succeed in a constantly changing world.

We are looking for a motivated and professional Call Center Representative to join our team. This role involves handling incoming and outgoing calls, helping customers with questions, and making sure every interaction shows our dedication to excellent service.

Responsibilities:

• Answer incoming customer calls and provide accurate help and information.

• Make outgoing follow-up calls as needed.

• Record call details, questions, and resolutions accurately.

• Forward calls to the right departments when required.

• Keep a friendly, customer-focused attitude in every interaction.

• Help the customer service team with additional tasks when assigned.

Qualifications:

• High school diploma or equivalent required.

• Strong speaking and listening skills.

• Able to stay calm and professional during busy periods.

• Basic knowledge of computers and phone systems.

• Reliable, punctual, and willing to learn.

What We Offer:

• Competitive salary

• Opportunities for career growth

• Training and professional development

• Supportive and cooperative team environment

• Travel opportunities (if applicable)