Call Center Team Lead Full Time

We are looking for an experienced and motivated Call Center Team Lead to oversee daily operations and lead a team of customer service agents. The ideal candidate will drive performance, ensure an excellent customer experience, and support team growth through coaching and guidance.

Key Responsibilities:

• Supervise and support a team of call center agents to achieve performance goals.
• Monitor agent attendance, schedules, and real-time performance.
• Provide coaching, feedback, and performance improvement plans.
• Handle escalated customer issues and ensure timely resolution.
• Monitor calls for quality, compliance, and service standards.
• Track KPIs like AHT, CSAT, QA, and productivity.
• Assist with onboarding and training of new agents.
• Prepare performance reports and share insights with management.
• Promote a positive, professional, and high-performance work environment.

Qualifications & Skills:

• Minimum 1–3 years of call center experience, with Team Lead or supervisory experience preferred.
• Strong leadership, communication, and coaching skills.
• Ability to manage performance metrics and meet deadlines.
• Excellent problem-solving and customer service skills.
• Proficiency in call center systems, CRM tools, and MS Office.
• Ability to work flexible shifts if required.

What We Offer:

• Competitive salary and performance incentives
• Career growth and leadership development opportunities
• Supportive and collaborative work environment
• Training and continuous learning programs

Skills:

• Call Tracking Metrics
• Team Support
• Team Mentoring
• Team Learning
• Call Center Development
• Telemarketing Skills

Job Description

Industry: Call Center
Functional Area: Telemarketing
Total Positions: 3
Job Shift: Third Shift (Night)
Gender: Male
Minimum Education: Intermediate / A-Level
Career Level: Experienced Professional
Minimum Experience: 2 Years
Apply Before: Feb 24, 2026