Operations Manager Full Time

The Branch Operations Manager will oversee all branch operations, ensuring compliance with internal policies, SBP regulations, audit standards, and service quality benchmarks. This role involves managing staff, ensuring smooth operations, and maintaining high standards of customer service and financial controls.

Key Responsibilities:

Operational Management & Compliance

• Monitor branch and branchless operations, review vouchers, GL reports, and system reports
• Ensure compliance with bank policies and SBP regulations
• Approve transactions within delegated authority
• Maintain audit readiness and favorable audit ratings

KYC, AML & Regulatory Compliance

• Supervise account opening, closing, and amendments following KYC and AML guidelines
• Ensure SBP regulatory requirements and timely reporting

Reporting & Coordination

• Prepare and submit operational MIS reports
• Coordinate with auditors and management on compliance and operational issues
• Work with Centralized Branch Operations on cash arrangements

Customer Service & Issue Resolution

• Resolve customer queries and complaints within defined timelines
• Ensure timely and efficient service at the branch counters

Branch Administration

• Maintain branch appearance, IT systems, UPS, generator, and notice boards

Cash & Security Controls

• Supervise cash counters, ATM cash reconciliation, and balancing of security stationery
• Manage cheque books, ATM cards, loan documents, and account opening forms
• Authorize ATM cards and cheque books issuance

Financial Controls

• Ensure accurate fee deductions and prevent income leakages
• Monitor Banking Adjustment Accounts and branch controlling GLs
• Counter-sign PO, CDR, cheques, and vouchers as required

Team Management & Discipline

• Ensure staff awareness and compliance with internal controls
• Maintain staff punctuality and adherence to dress code
• Support deposit mobilization efforts

Other Duties

• Perform any additional responsibilities assigned by management

Skills Required:

• Operations Management
• Compliance Management
• Internal Controls
• Transaction Handling
• Customer Service
• Team Management & Leadership
• Communication Skills
• Process Improvement

Job Title: Branch Operations Manager
Industry: Banking / Financial Services
Positions: 1
Education Required: Minimum Bachelor’s in Commerce or related field (Master’s preferred)
Experience Required: Minimum 4 years in branch operations, with at least 1 year in a similar role